Running a successful private clinic today means more than providing excellent care — it’s about delivering a seamless experience both online and offline for patients while keeping admin efficient and as simple as possible to maximise profits. From online booking to patient records, billing and appointment reminders, the right software can transform your clinic’s workflow and patient satisfaction.
But with so many options, which system is best for your clinic? We’ve compared the leading patient management and booking software to help you decide. We’d love to hear your thoughts!
What to Look For in Patient Management & Booking Software
Before diving into the tools, it’s important to know what features matter most:
Online booking & cancellations – Patients expect the ability to easily book appointments from the comfort of their own homes, 24/7.
Appointment scheduling – Easy diary management across practitioners, locations, and services.
Patient records & clinical notes – Secure, GDPR compliant storage of health data.
Payments & invoicing – Integrated billing can be useful and helps to reduce no-shows.
Reminders & communication – SMS/email reminders cut cancellations and improve engagement.
Telehealth integration – Video consultations built-in can be useful for clinics looking for a mix of face-to-face and telehealth appointments.
Compliance & security – GDPR compliance, UK data hosting, encryption, audit trails.
Ease of use – Simple for staff, intuitive for patients.
Scalability – Grows with your practice.
Support & localisation – UK-based support and system tailored to UK clinics.
The Best Clinic Software in 2025 (Not in order)
1. Medesk
A comprehensive, cloud-based system with online booking, telehealth, patient portals, and secure record-keeping. Branded pages allow deposits and pre-payments via Stripe, helping reduce no-shows.
✅ Strong all-rounder for clinics of any size
⚠️ May be more complex than needed for small practices
👉 Medesk
2. PracticePal
Web-based, intuitive, and ideal for small to mid-sized clinics. Offers scheduling, online booking portals, forms, and payments.
✅ Simple interface and easy onboarding
⚠️ Limited advanced features for large multi-site clinics
3. JaneApp
Jane covers scheduling, charting / clinical notes, billing (including insurance), telehealth, online booking, payments, client intake, etc. Good breadth for many kinds of clinics.
✅ Simple interface strong support. Has the ability to have a “room view”
⚠️ Complex pricing structure. Advanced reporting lacking in features or can require workarounds.
👉 JaneApp
4. iinsight
Tailored for allied health and rehabilitation practices, iinsight® is a cloud-based platform covering appointment scheduling, billing, and client management.
✅ Designed specifically for rehab/allied health. Ability to integrate with Outlook and other functions.
⚠️ Could be overly complex for smaller clinics. Unclear costings.
👉 iinsight
5. Private Practice Software (PPS)
A popular choice for UK private healthcare. PPS combines treatment notes, billing, online booking, marketing tools, and KPI reporting.
✅ Good all-rounder for private practitioners
⚠️ Pay per practitioner pricing scheme may not work for your practice.
6. e-Clinic
UK-focused and browser-based, with online booking, payments, postcode lookups, and electronic consent forms. Great for small to medium clinics.
✅ Built for UK market; integrated payments system.
⚠️ Unclear pricing.
👉 e-Clinic
7. SimplyBook.me
A flexible booking-first solution. Patients can book online 24/7, receive reminders, and make payments. Great for clinics prioritising booking convenience.
✅ Easy to embed on websites and social media. Free plan. Modern interface.
⚠️ More of a booking tool than a full EHR system
8. TM3
One of the most feature-rich systems available. TM3 covers appointments, clinical notes, payments, branded client portals, automation, and reporting. Especially strong for clinics offering group sessions or multi-site operations.
✅ Powerful all-in-one solution, UK-based, ISO-27001 certified
⚠️ Pricing can rise with scale; may be overkill for very small clinics
👉 TM3
9. Cliniko
Loved worldwide for its clean interface, transparent pricing, and reliability. Cliniko offers scheduling, patient notes, invoices, payments, and online booking.
✅ Easy to use, fast setup, unlimited storage, transparent pricing
⚠️ SMS reminders cost extra; not UK-based (though GDPR-compliant and with some UK staff)
👉 Cliniko
Comparison Snapshot
| Software | Best For | Pros | Cons |
|---|---|---|---|
| Medesk | All-rounder | Booking, telehealth, secure portal | Complex for small clinics |
| JaneApp | Small clinics | Flexible and detailed software. Room view useful for multiple rooms in clinic. | Not the most modern of interfaces. The use of a subdomain for online bookings. |
| PracticePal | Simplicity | Easy to use, good forms/payments | Possibly limited for big clinics |
| iinsight | Allied health | Rehab-focused, cloud-based | Pricing structure not readily available |
| PPS | Private practice | Notes, KPIs, billing. | Complex pricing structure. Learning curve. |
| e-Clinic | Small/medium | UK focus, consent forms | Pricing structure not readily available |
| SimplyBook.me | Booking focus | Flexible booking & reminders | Not a full clinical system |
| TM3 | Advanced practices | Robust features, portals | Pricing, learning curve |
| Cliniko | Small/mid clinics | Simple, transparent, fast setup | Extra SMS costs, non-UK HQ |
How to Choose the Right Software for Your Clinic
When selecting a system, ask yourself:
Do we need just booking, or full patient management?
How many practitioners and locations do we manage?
Is telehealth essential?
Do we need advanced reporting, or just simple records?
What’s our budget and growth plan?
Final Thoughts
There’s no one-size-fits-all solution. Here are our general thoughts, however our best advice is to try them all and decide for yourself! –
Best for large, multi-disciplinary clinics: TM3
Best for small to mid-sized practices: Cliniko or PracticePal
Best for booking-first clinics: SimplyBook.me
Best for a broad range of therapies: iinsight
Choosing the right platform will reduce admin, improve patient satisfaction, and future-proof your clinic. Take advantage of free trials where possible — and involve your staff in testing to make sure the system works for everyone. Let us know your thoughts in the comments below!
Disclaimer:
We’re sharing our own research and opinions here — nothing more. We don’t get paid or earn royalties from any of the companies mentioned, and this article isn’t intended as fact or formal advice. Please explore your options and choose the system that best fits your clinic.
